ZUORA
Zuora is a software company that enables companies to build, run, and grow recurring revenue businesses. 15 years ago, Zuora started by evangelizing the Subscription Economy® and serving customers with a market-leading Subscription Billing product. Today, Zuora has a product suite that powers the entire Order-to-Cash process at scale – from pricing and packaging to quoting, orders, invoicing, payments, collections, revenue recognition, and analytics.
Zuora helps more than 1,000 companies around the world, including Zoom, Zendesk, BMC Software, Box, Caterpillar, General Motors, PagerDuty, NYTimes, and more. The company is headquartered in Silicon Valley with offices around the world in North America, Europe, China, India, Japan, and Australia.
TOP 3 CHALLENGES ADDRESSED
As the business grows, managing Order-to-Cash across multiple systems and spreadsheets leads to more data reconciliation. This creates a compliance risk and increases time to close the books.
As the business sells in new way, there is growing number of manual touches to enter, check, and re-check complex customer contracts. This creates inefficiencies across the team and an increase in audit scope.
Order-to-Cash processes will evolve as the business grows. However, Finance teams are dependent on IT to make system changes – and this can take months. Instead, Finance needs to quickly adapt to business changes and be able to trust the accuracy of the updated Order-to-Cash solution (their worry: developers do not know revenue accounting).
TOP 3 DIFFERENTIATORS
Continuous Visibility into Bookings, Billing, and Revenue
All Bookings / Billing / Revenue transactions are in one system on a single financial model. This reduces the need to reconcile data across systems, and Finance teams are able do Continuous Accounting at any time rather than only seeing their revenue position after closing the books.
Order Flexibility with Integrated Billing & Revenue Recognition
Support any way that your business sells today (and in the future) such as ramp deals, multi-year deals, mid-term changes, future-dated changes, usage pricing, top-ups, overages, free trial periods, and more.
Built-in Extensibility
Users can configure the system to meet new use cases, whether thas is billing in a new way or applying a new revenue policy. System admins can use the Extension Studio to configure the data model, workflows, rules, and user interface. Developers can choose from 80+ pre-built connectors and manage those connectors through the Integration Hub.
VALUE DELIVERED TO CUSTOMERS
Nutanix’s Order-to-Cash team uses Zuora. They have saved over 550 hours per year on revenue recognition tasks, reducing time to close and allowing the team to focus on more strategic initiatives.
In 2015, Zoom implemented Zuora in just 4 months. They have scaled Order-to-Cash on Zuora since, going from a Series C company to the $4B+ business they are today.
ConstructConnect was able to scale Order-to-Cash after using Zuora, sending twice as many invoices per year (~170,000) with half the team.
PRODUCT & IMPLEMENTATIONS
ALL PRICING & TIMELINES ARE AVERAGES/ESTIMATES & ARE SUBJECT TO VARY DEPENDING ON EACH COMPANY’S SPECIFIC REQUIREMENTSAI Features
Audit Trails
Commenting & Notes Capabilities
AR Subledger
AVERAGE ANNUAL LICENSE COST
Drill-Down Capabilities
Revenue Subledger
Under $25K
$25K - $100K
$100K+
IMPLMENTATION DEPLOYMENT METHOD
Self-Implementable
Assisted Implementation
AVERAGE IMPLEMENTATION TIMELINE
Immediate
0 - 3 mos
3 - 6 mos
PRODUCT FEATURES AVAILABILE
Errors & Anomalies Detection
Integration Enabled
Modular Features
Multi-Currency
Multi-Entity
Pre-Built Connectors
Customizations Available
6 - 12 mos
Real-Time Collaboration
Reconciliation Enabled
Regulation Compliant
Platform Extensibility
Reporting & Analytics
Role-based Permissions
Workflow Approvals
THE RIGHT CUSTOMER FIT
STAGE
Start-up / Small-sized
Mid-sized
Enterprise
BUSINESS MODEL
Business Model Agnostic
USE CASE & REQUIREMENT COMPLEXITY
LOW: single-entity orgs with straight-forward processes
MEDIUM: high-growth organizations with evolving offerings
HIGH: multi-entity, global organizations with intricate processes
INDUSTRY
Technology & SaaS
Manufacturing & Dist.
Media
IDEAL TRANSACTION VOLUME
LOW
MEDIUM
HIGH